Touch and Displays is the top touchscreen displays provider for higher value industrial display

SUPPORT Information

RMA Policy

LCD Monitor kits

RMA Parts Warranty Replacement Warranty Repair Out of Warranty Repair
LCD panel 30 Days 2 Years 7 Years
A/D board 30 Days 3 Years 7 Years
Kits etc 3 30 Days 3 Years 7 Years
1% Extra repair parts that belong to Touch and Displays property

Return Material Authorization Numbers (RMAs)

• Before a purchaser ships a product back to Touch and Displays, the purchaser must obtain a valid RMA number. Boxes received without an authorized RMA Number will be shipped back.
• Authorized RMA Numbers will expire 45 days after they are issued.
• Only the Touch and Displays product and quantity specified on the original RMA request can be returned with the RMA Number issued.
• If returning additional products to Touch and Displays, a new RMA Number will be required.
• If we receive a shipment containing products not authorized for return on the RMA Number, we will return them as is.

Warranty Replacements & Repair

• Touch and Displays warrants that the product is free from defects in material or workmanship under normal operation.
• Any replacement parts furnished at no cost to the purchaser in fulfillment of this warranty are warranted only for the expired portion of the original warranty. Any services or repair outside the scope of this limited warranty shall be at Touch and Display’s rates and terms then in effect.
• Standard products deemed defective within the first 30 days from the shipping date are eligible for Warranty Replacement.
• After 30 days, standard products returned for in-warranty repair are NOT eligible for Warranty Replacement.
• Custom products are not eligible for Warranty Replacement.
• Touch and Displays does not warrant the model life of monitors. Touch and Displays may at any time make changes in the monitors delivered as products or components.
• Touch and Displays is not responsible for damages outside of Touch and Display’s control including, but not to limited to, physical damage, modifications to the product, or improper packaging.

Out of Warranty Repair Services

• Warranty exclusions include, but are not limited to, physical damage, modifications to the product, or improper packaging.
• If a monitor is out-of-warranty, Touch and Displays will charge a flat rate fee for the evaluation and repair of product based on model. Prior to proceeding with the repair of a product that is out-of-warranty, Touch and Displays will send the purchaser a cost proposal that must be signed for acceptance.
• Once out-of-warranty service is refused, the product will be returned as it is.

Labeling and Address

• The RMA Number must appear on the outside of the carton(s) in BOLD print. Any product returned without a valid RMA Number will be returned to the sender.
• Return products to the address provided on your RMA authorization form.


• Touch and Displays recommends that customers return products by United Parcel Service, Federal Express, DHL, or another major freight forwarder.
• Controllers MUST be returned in the anti-static bags. If you fail to return the bags with the controller in, Touch and Displays will ship them back with the product as it is, with no further process attempted.
• To avoid voiding the warranty, use Touch and Displays or equivalent packaging to return a product. This includes complete packaging, high-density foam and/or cardboard separators.

Freight Payment

• The customer prepays all inbound freight charges for both in-warranty and out-of￾warranty repairs. Touch and Displays is not responsible for damage during shipment. We recommend that you insure the shipment.
• Touch and Displays will pay for surface ground return freight only, for warranty repairs. If you require overnight or other special requirements for expedited shipment, these will be at the purchaser’s expense